Refund policy
All sales are final!
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Mounted and balanced wheels will not be accepted for returns/refunds.
To start a return, you can contact us at sales@speedfactorusa.net. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Approved returns/exchanges will be subjected a 25% restocking fee. Approved cancellations will be subjected to a 15% fee.
You can always contact us for any return question at sales@speedfactorusa.net.
Damages and issues
It is the customer’s responsibility to fully inspect all the merchandise upon receiving the merchandise prior to signing and right after taking delivery. Please take photos of the damages and evidence of tampering that are found at the time of delivery. Please notify the carrier driver and Speed Factor USA immediately.
Exceptions /Non-refundable items
Special order items are non-refundable and not eligible for exchange.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Mounted and balanced wheels will not be accepted for returns/refunds.
To start a return, you can contact us at sales@speedfactorusa.net. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Approved returns/exchanges will be subjected a 25% restocking fee. Approved cancellations will be subjected to a 15% fee.
You can always contact us for any return question at sales@speedfactorusa.net.
Damages and issues
It is the customer’s responsibility to fully inspect all the merchandise upon receiving the merchandise prior to signing and right after taking delivery. Please take photos of the damages and evidence of tampering that are found at the time of delivery. Please notify the carrier driver and Speed Factor USA immediately.
Exceptions /Non-refundable items
Special order items are non-refundable and not eligible for exchange.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.